Support & FAQ
Answers for Licensed Time orders, shipping timing, registration, warranty, watch care, and service support.
Support Topics
Start here for common support questions. For order-specific help, include your order number and SKU.
Orders & Shipping
Information for order lookup, shipping timing, and delivery-sensitive purchases.
How do I get help with an order?
Email support with your order number, the email used at checkout, the product SKU, and a short description of what you need.
Where can I find shipping timing?
Product pages and checkout show current availability and shipping timing for active products. For event deadlines or bulk orders, use the Corporate Sales form.
Can Licensed Time help with bulk or corporate orders?
Yes. Wholesale watch programs start at 8 watches. Use the Corporate Sales page for team, quantity, deadline, and destination details.
Registration & Warranty
Registration connects your watch, purchase record, team, and support history.
Do I need to register my watch?
Yes. Watches must be registered to be covered. Unregistered watches are not covered, and proof of purchase may still be required for support.
What does Join the Team include?
Join the Team is a $19.95 upgrade with lifetime warranty on the original purchase, 25% off site purchases, and special offers on limited edition watches and clocks.
What is not covered by warranty support?
Normal wear, batteries, straps, crystals, cosmetic damage, loss, theft, misuse, water damage beyond the listed rating, and unauthorized repairs are excluded.
Care & Service
Use the watch care page for basic handling, storage, and service guidance.
How should I care for my watch?
Wipe the case, crystal, and band with a soft dry cloth after wear. Avoid chemicals, solvents, soaps, lotions, magnets, heavy impact, and prolonged direct sunlight.
How do I ask about service or repairs?
Send the order number, watch SKU or model, team, photos if relevant, and a brief issue summary so support can route the request.