1. Order Processing

Orders are processed after payment authorization and any necessary verification. Processing may vary by product, order volume, customization, and manufacturing schedules. An order confirmation does not mean the order has shipped.

2. Production and Shipping Timeframe

Licensed Time aims to complete production and ship orders within 5–10 business days. Business days exclude Saturdays, Sundays, and U.S. federal holidays. This is the intended combined production-and-shipping timeframe, not an additional 5–10 days for each stage. Actual delivery may vary by availability, order volume, destination, and carrier.

3. Shipping Methods and Charges

Available shipping methods, estimated delivery times, and charges will be displayed during checkout where supported. Options may vary by destination, product, package, and fulfillment requirements.

4. Tracking

Tracking information will be provided when available. It may take time to activate after a carrier receives the package.

5. Address Accuracy

Customers should review shipping addresses before ordering and contact customer service promptly if an error is found. Changes may not be possible after production, packing, or carrier handoff.

6. Lost, Delayed, Damaged, or Incorrect Orders

Customers should contact customer service with the order number and relevant tracking information. For damaged items, retain packaging and photographs if possible. Licensed Time will investigate and provide a remedy consistent with its policies and applicable law.

7. International Shipping

If offered, international shipping availability, delivery estimates, customs requirements, duties, and taxes may vary by destination. Applicable charges and responsibilities should be disclosed before purchase.

8. Changes and Cancellations

Requests should be made promptly. Changes or cancellations may be limited after production or shipment begins, but all restrictions must be disclosed and comply with applicable law.

9. Contact

Customer Service Email: hello@licensedtime.com; Mailing Address: [Insert]. Include the order number for order-related inquiries.

Available shipping methods, estimated delivery times, and charges will be displayed during checkout where supported. Options may vary by destination, product, package, and fulfillment requirements.

1. Return Period and Condition

Eligible products may be returned within 30 days of delivery. Watches must be unworn, unused, undamaged, and returned with original packaging, accessories, documentation, and included components. Proof of purchase may be required.

2. Individually Personalized Products

Individually personalized, engraved, or customer-specific products may be excluded from standard returns where permitted by law and where the restriction was properly disclosed before purchase. Licensed artwork or a team/school design alone does not automatically make a product non-returnable.

3. Final Sale and Exclusions

Products clearly identified as final sale before purchase may be excluded from standard returns where permitted by law. Defective, damaged, or incorrectly supplied products will be handled under applicable law and warranty terms.

4. Return Authorization

Customers should contact customer service before sending a product back and provide the order number, product/style number, reason for return, and photos where relevant. Do not send merchandise to an unconfirmed address.

5. Return Shipping

For standard change-of-mind returns, customers may be responsible for return shipping unless otherwise stated. For defective, damaged, or incorrect items, shipping responsibility will be handled consistent with applicable law.

6. Refunds

Approved refunds generally go to the original payment method. Processing times vary by payment provider. Original and expedited shipping charges will be handled according to checkout terms and applicable law.

7. Exchanges

Exchanges are subject to availability and approval. If unavailable, an eligible refund or other lawful remedy may be offered.

8. Gifts and Promotions

Any requirement to return promotional items with a purchase must be disclosed and comply with applicable law.

9. Contact

Customer Service Email: hello@licensedtime.com; Returns Address: [Insert]. Include the order number.

Eligible Licensed Time watches have a one-year limited warranty from the original purchase date against qualifying defects in materials and workmanship under normal use. Proof of purchase may be required.

Eligible customers may purchase an optional Lifetime Warranty for $19.95 when registering their watch at LicensedTime.com. It covers qualifying movement and manufacturing defects under normal use for the lifetime of the original purchaser, subject to the warranty terms.

See the Watch Warranty & Registration Program for coverage, exclusions and claim details.

Yes. Check "This is a gift" in your cart and we will include your message on a printed card.

Yes. Visit Corporate & Custom to request a quote.